Frequently Asked Questions
Do I need to book in advance?
Yes, all treks and meets are by appointment only. Our alpacas are only available to the public for a short time every day. If you turn up without a booking it's unlikely you will be able to see them.
What age are the Alpaca Experiences suitable for?
The trek is not suitable for children under the age of 5. Any children below 12 will have to share an alpaca with an adult in case the child becomes tired or uncomfortable.
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Meet & Greets are suitable for all ages as no walking is involved, just meeting, feeding and falling in love!
How long is a trek?
The Trekking experience is approximately 50 minutes to 1 hour long. The first 15 minutes are spent meeting the alpacas and feeding them, then the actual trek takes 30 minutes, including a stop on the beach for photos. The alpacas walk quite slowly, so the trek is leisurely and suitable for all fitness levels.
What is the terrain on the trek like?
The track is newly cut through the woods, and there are some roots sticking up on the trail. There are some small inclines and declines, but these shouldn't present any problem to people without mobility issues. If you have mobility issues, we suggest you book a Meet & Greet session instead.
Do Alpaca Experiences run in bad weather?
Treks will go ahead in all but extremely wet and windy weather. Our alpacas are happy to walk out in the rain, so please ensure you bring a rain coat. In the event of us cancelling the trek due to weather, we will issue a refund, or move your booking to another date. We will contact you no less than 90 minutes prior to the trek, but please contact me if you wish to check if we are running.
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What happens if I cancel my Alpaca Experience?
If you cancel more that one week before your booking, we will offer you a full refund or to move your dates. If there are less than 7 days until your Experience, you will only receive a refund if your place is filled.
Can I walk along side without paying?
No. All attendees must buy a ticket. If you are attending with someone, and prefer not to lead an alpaca yourself, you can buy a 'Sharer' ticket even if you are an adult, but there can only be one 'Sharer' for every Alpaca Leader, as more than 2 people can overwhelm the alpacas.
Can I buy a gift voucher?
Yes! Go to the ONLINE BOOKING and look for the Gift Voucher options at the top of the list of dates. Vouchers are valid for 12 months from date of purchase. If you wish to use a voucher to book on to a Festive Experience in November/December, there may be a supplement to pay.
What happens if I am late?
If you are late for your designated Alpaca Experience slot, you may miss it and not be granted a refund. Please try to be on time as there will be others in your group and we cannot keep them, or the alpacas, waiting.