Frequently Asked Questions
Do I need to book in advance?
Yes, all treks and meets are by appointment only. Book by messaging me on What'sApp, Facebook Messenger or use the Chat button.
What age are the Alpaca Experiences suitable for?
The trek is not suitable for children under the age of 5. Any children below 12 will have to share an alpaca with an adult in case the child becomes tired or uncomfortable.
Meet & Greets are suitable for all ages as no walking is involved, just meeting, feeding and falling in love!
How long is a trek?
The Trekking experience is approximately 50 minutes long. The first 15 minutes are spent meeting the alpacas and feeding them, then the actual trek takes 30 minutes, including a stop on the beach for photos. The alpacas walk quite slowly, so the trek is leisurely and suitable for all fitness levels.
What is the terrain on the trek like?
The track is newly cut through the woods, and there are some roots sticking up on the trail. There are some small inclines and declines, but these shouldn't present any problem to people without mobility issues.
Do Alpaca Experiences run in bad weather?
Treks will go ahead in all but extremely wet and windy weather. Our alpacas are happy to walk out in the rain, so please ensure you bring a rain coat. In the event of us cancelling the trek due to weather, we will issue a refund, or move your booking to another date. We will contact you no less than 90 minutes prior to the trek, but please contact me if you wish to check if we are running.
What happens if I cancel my Alpaca Experience?
If you cancel more that one week before your booking, we will offer you a full refund or to move your dates. If there are less than 7 days until your Experience, you will only receive a refund if your place is filled.
What happens if I am late?
If you are late for your designated Alpaca Experience slot, you may miss it and not be granted a refund. Please try to be on time as there will be others in your group and we cannot keep them, or the alpacas, waiting.